Frequently asked questions

How can we help you today?

GPicy product Introduction?
GPicy it is an online image processing platform powered by intelligent AI data processing capabilities, efficiently performing creative edits on images, supporting background removal, online eraser, transforming blurry photos to clarity, cropping and compressing images, and more. It is simple with just three steps: upload photo — process image — export, you can have stunning images in one click.
GPicy is it free?
Yes, we offer a completely free online image processing service with basic features. Our web version has such features: Image OCR, PDF OCR, Online Background Removal, Online Eraser, Portrait Sharpening, Universal Sharpening, and Lossless Image Zoom. It basically covers all image editing needs for daily work.
GPicy is it safe?
We do not collect or use the data and documents you upload on this site, so there is no need to worry about privacy issues or confidential documents being pilfered. One hour after processing is completed, the file will be permanently removed from the site server, ensuring 100% privacy security.
GPicy can it save with original quality?
It supports original image saves for images with 4k resolution (4096x2160) and above, and lossless unparalleled saving quality for images of any size.
What if my subscription package is not credited?
If not activated, please first verify if the login account corresponds with the purchasing account. If the purchase and login accounts match but the credit has not been credited, you can seek help through our customer service email. Please indicate your registered email, order number, and/or screenshot of your order in your message, and we will serve you!
What is the difference between Advanced Package and Credit Package, and how do I choose?
Advanced Package / Premium: Suitable for Image OCR and PDF OCR, with a recurring subscription either monthly or annually etc., you can choose according to the duration of your requirements; Credit Package: Suitable for other image processing services calculated by credits, with different credits having different prices. The more you purchase, the cheaper it becomes, and you can choose the suitable package according to the frequency of your usage.
How do I check the remaining time of my advanced membership and remaining credits?
Click on your avatar to check the expiration time of your advanced membership and the status of your remaining credits.
About Automatic Renewal?
Your purchasing account will be charged 24 hours before it expires. Once the payment is successful, the subscription period will automatically extend by one subscription cycle.
I've changed my mind, can I apply for a refund?
You have a 7 day cooling-off period, which means you can get a full refund based on the duration/remaining credits of the package used if you change your mind within 7 days. We do not provide refunds if you change your mind after 7 days.
How can I delete my account?
You can seek help through our customer service email. Please write 'Cancel Account + Your Registered Email' in the subject of your message, and we will serve you!